DigiMali supports prepaid electricity for:

• Eskom
• Municipal prepaid providers
• Private prepaid electricity suppliers

How to buy prepaid electricity:

1. Select Vend Prepaid Electricity
2. Select Purchase Prepaid Token
3. Enter meter number
4. Enter amount (minimum R20)
5. Choose payment method
6. Confirm purchase

Your token will:

• Display on screen
• Be sent via SMS

Minimum purchase: R20

Maximum: No maximum on DigiMali (supplier limits may apply)

Yes. If you qualify for FBE, you can redeem it on DigiMali.

How to redeem:

1. Select Prepaid Electricity
2. Select Free Basic Electricity
3. Enter meter number

There are two ways to view your previous electricity purchases:

You can log Eskom electricity faults via DigiMali.

How to access:

1. Select Prepaid Electricity
2. Select Report Fault
3. Select issue
4. Submit

You can view meter details such as:

• Supply Group Code (SGC)
• Key Revision Number (KRN)
• Token Technology
• Tariff Type

How to access:

Prepaid Electricity → Confirm Meter Details

If you didn't receive your token:

• Check for Pending Transaction
• Retry Complete Transaction
• Check SMS/email
• Check Previous Transactions

If the token doesn't work:

• Retry entering the token
• Recheck meter number
• Contact DigiMali support

DigiMali supports airtime & data for:

• Vodacom
• MTN
• Cell C
• Telkom

How to buy Airtime or Data:

1. Select Airtime/Data
2. Select Network
3. Choose Airtime or Data
4. Enter cellphone number
5. If Airtime → Enter amount (minimum R20)
6. If Data → Select validity + product
7. Choose payment method
8. Confirm purchase

The recharge is processed instantly.

Sometimes network congestion can delay delivery.

If this happens:

• Purchase may show Pending
• Retry Complete Transaction
• Most purchases clear within minutes

If still not received:

• Check Previous Transactions

If the bundle was delayed or misapplied by the mobile network, you may need to contact your network provider.

If you didn't receive your airtime or data:

• Check for Pending Transaction
• Retry Complete Transaction
• Check SMS/email
• Check Previous Transactions

If the recharge is delayed:

• Sometimes delays are caused by network congestion
• Most transactions complete within a few minutes

If you bought for the wrong cellphone number:

No refunds will be made for incorrect cellphone numbers.

If payment succeeded but the bundle was not received:

• Contact DigiMali for assistance
• If the recharge was already delivered to the mobile network, you may need to contact your network provider directly

How to register:

1. Click Create Account
2. Enter your details
3. Verify via OTP

Do I need to log in every time?

Yes, for security and access.

Can I buy for someone else?

Yes, for both meters (Electricity) and cellphone numbers (Airtime or Data).

Can I reverse a purchase?

No. Once a token or voucher is issued, it cannot be reversed.

Is DigiMali secure?

Yes. DigiMali uses encrypted systems and secure payment gateways.

How do I contact support?